Billing issue - amount has been deducted from my CC

Question

Billing issue - amount has been deducted from my CC

PARGUNAN P 0

By mistake, I have chosen some paid service, which was detected as 19K from my credit card. I deleted the services and disabled the subscription account now. Kindly help me to revert it back.?

Suchitra Suregaunkar 14,435 Reputation points Microsoft External Staff Moderator

2026-06-11T18:46:00.0466667+00:00
Hello PARGUNAN P Sorry about the trouble, if a paid service was accidentally started and charged to your credit card, the right path is usually to (1) confirm what the charge actually maps to (Azure vs. external/Marketplace),

(2) ensure the subscription is canceled/disabled so it won’t continue, and then

(3) open a Billing support request to review the charge and possible credit/refund options.

Disabling/canceling the service stops future usage, but it may not automatically remove an already posted charge from the card.

Refunds to a credit card are exceptions in most cases, Microsoft handles these as billing credits rather than direct card refunds, depending on eligibility and review.

Please have a look into below recommended steps to take now:

1. Cancel/stop any active subscription(s) / service(s): You mentioned you already deleted the services and disabled the subscription, so it is good.

2. Identify whether the charge is for an Azure service or a 3rd-party/Marketplace offer: If the charge is for an Azure Marketplace (3rd-party) product, the resolution may need to go through the ISV Publisher (the vendor), since some marketplace charges/offers have limitations on what can be reversed through Azure sponsorship/credit programs.

3. Review the charge in Cost Management / Cost Analysis:

Use Cost Management → Cost analysis to see what service/resource was billed and how it was categorized. This helps Billing engineers quickly validate what you were charged for.

Open a Billing support request: For card/billing issues, create a Billing service request so a billing engineer can investigate the specific charge.

Create request: https://portal.azure.com/#create/Microsoft.Support

Then choose Billing and select the relevant subscription, and submit your request describing the accidental purchase and the charge amount.

So, I request you to open Azure Billing Support Ticket and Share me the ticket ID, Please follow below steps:

Azure Billing support request link: create a support request.

1.From the resource menu, in the Help section, select Support + Troubleshooting. In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below.

3.Scroll down and you will find an option to Contact Support. From there, select Create a support request.

4.Enter the problem description (Issue type - Billing, Subscription, Summary - Billing, Problem type - Assistance with Bill, Problem subtype - Help with a billing discrepancy)

5.If the solutions appear again, click on 'Return to support request'. Click Next, and you will then be able to create the billing support ticket.

Notes on “reverting” the charge:

In many billing scenarios, charges are finalized around the end of the billing period (the backend rating/invoicing process can finalize after the period closes).

So even if you canceled quickly, the charge may already be part of the finalized billing for that period. That’s why Billing support is the correct channel to review options.

Thanks,

Suchitra.

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Answer 1

To get the 19K charge reversed, follow these steps:

Confirm the subscription is cancelled
- Go to your Microsoft account Services & subscriptions page and ensure the related subscription shows as Canceled or has recurring billing turned off. If you don’t see a cancel option, use the troubleshooting guidance in Unable to cancel your Microsoft subscription.
Check why you were charged
- If you cancelled close to the billing date, the renewal might still have processed. Cancellations must be more than 2 days before the billing date. Verify the subscription end date and recent charges on your Subscriptions or Manage your payments pages.
Request a refund from Microsoft
- Use the official refund process for Microsoft subscriptions to see if the charge is eligible and submit a refund request. Follow the steps in How to get a refund on a Microsoft subscription (linked from the cancellation and billing articles in the context).
If the purchase was accidental or unauthorized
- For accidental or unauthorized purchases (for example, something clicked by mistake), use the guidance in Cancel an order or pre-order from Microsoft Store and Returning items you bought from Microsoft for exchange or refund to request a refund.
- If the charge appears fraudulent or tied to an account that isn’t yours, contact your bank/credit card issuer to dispute the transaction and consider blocking the card and issuing a new one, as recommended in the Q&A billing scenarios.
Contact Microsoft Support if needed
- If the online steps don’t resolve it or you can’t match the charge to a visible subscription, contact Microsoft Support via the Contact – Microsoft Support or Help with Microsoft Store purchases flows in the referenced articles and provide the transaction date, amount, and last digits of the card so they can locate the charge.

Refund approval depends on Microsoft’s refund policies and eligibility windows, so submit the request as soon as possible after the charge.

References:

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Billing issue - amount has been deducted from my CC

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