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Every time I try to get help, I am placed in AI hell!!! There are no living agents working for Microsoft. My motherboard failed. The local Microsoft Support Center said they cannot send it in for me. I try to get support and AI never provides a means to get a real person to help me. They never answer the question in a fashion that actually allows me to know how to send the machine in to get serviced.
HELP!!! Where can I find a real person who actually knows how to get service for a Surface that failed. This is my fifth and now my last Surface!!!! There is no way to get help. Does anyone know anyone who can find a real person working at Microsoft who can help?????
******@vianswers.com
616.485.3737
I bought the machine less than a year ago! Our tech people are saying they cannot figure out how to contact Microsoft. Everything is AI that does not work. Best Buy Geek Squad has said that yes it is still under warrenty, but Microsoft has to service it. They have no idea how to send it in or contact a real person at Microsoft.
REAL PEOPLE DO NOT WORK AT MICROSOFT. Does anyone know a real person who actually works in customer service??
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you can take your surface to Microsoft store or authorized repair center (if one is nearby) to be repaired.
https://support.microsoft.com/en-US/surface/service-centers-for-in-person-support
or create an online repair order and send in to be repaired. this requires creating a Microsoft account (if you don't have one) and being sure your device is registered under this account. see:
Bruce, did you read the question? We visited a Microsoft repair store. They noted that they could not help and could not send it in or assist in sending the product to Microsoft. It was disappointing. We have tried to get a repair order, but have not been able to get the online service to work. Trying to get help is near impossible!!! Real People DO NOT WORK AT MICROSOFT. It is obviously all AI.
