1,300 questions
1,300 questions with Surface | Surface Laptop | Performance and maintenance tags
5 answers
My surface motherboard failed -- how do I get help from Microsoft
My Surface Motherboard failed less than a year into ownership. Best Buy and the Microsoft approved local repair shop both confirmed its failure. I cannot go online with it because it has failed. When I try to call Microsoft, I am in AI hell with no…
Surface | Surface Laptop | Performance and maintenance
asked 2026-06-11T14:15:55.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 86%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Curt Bechler
0
Reputation points
answered 2026-06-12T23:48:13.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
2 answers
Keys wearing out - Surface laptop within a service plan period
I have a 4 year extended service plan for my Surface Laptop and it's within the coverage period. The keys are starting to wear out through cosmetic surface damage. I need to have the keys replaced. The online help sends me in circles asking me to contact…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 82%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
1 answer
Microsoft support does not exist--how do I find help
Every time I try to get help, I am placed in AI hell!!! There are no living agents working for Microsoft. My motherboard failed. The local Microsoft Support Center said they cannot send it in for me. I try to get support and AI never provides a means…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-06-11T14:26:56.2566667+00:00
Curt Bechler
0
Reputation points
commented 2026-06-11T18:58:21.52+00:00
Curt Bechler
0
Reputation points
1 answer
keyboard not working
My Surface laptop keyboard not working (It looks this begins after downloading some apps.) The Esc button works sometimes.
Surface | Surface Laptop | Performance and maintenance
1,300 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 56.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
2 answers
Touchpad not working
Hi, Touchpad not working, not showing in device drivers, tried the following: How to Fix the Surface Laptop HID Touchpad or TouchscreenOpen Device Manager: Right-click the Start menu or use the Windows search bar and select Device Manager.Locate HID…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-06-06T16:05:52.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 38%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Helen A
0
Reputation points
answered 2026-06-07T00:54:52.1566667+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
2 answers
How to fix Outlook, Teams and search bar in task bar not working on a new surface with snagdragon
I cannot get my search bar in the task bar to work, outlook and teams will also not open - Any suggestions?
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-06-05T12:10:52.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 75%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Chief NPFD
0
Reputation points
answered 2026-06-06T01:22:59.3933333+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
2 answers
How to get a service agent for a Surface 7 Laptop ARM64?
I ordered the Laptop from Amazon Prime on 28 September, received it on 30 September. It is a Surface Laptop 7 AI Copilot + PC for Business, 13.8” 2k Touchscreen, Snapdragon XPlus, 16GB, 1TB SSD, sold by Issaquah Highlands Tech. It is currently under…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-06-03T18:05:36.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 10%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
David Morin
0
Reputation points
commented 2026-06-05T01:16:46.2033333+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
1 answer
MS Surface Laptop 7th Edition Qualcomm's Snapdragon X Series processor issues
Is anyone else having issues with the Microsoft Surface Laptop 7th Edition with the Qualcomm Snapdragon X Series processor? I’ve been experiencing ongoing problems, including: Frequent system lockups/freezes Internet connectivity is dropping randomly…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 99%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
3 answers
Surface laptop1 After fresh installation of windows 11 , it become slow and took 143 GB without any software install
My Windows 11 was corrupted even i tried to Reset (there was a problem to resetting your PC .) and repair but did not work . So i have to install fresh windows11 by Pen-drive but after installation it occupied 143 GB without any software installation…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-05-31T08:53:06.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 23%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
M An
0
Reputation points
commented 2026-06-03T14:22:51.37+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
2 answers
Need to finish Support <PII removed>
Have external and everything ready to complete case <PII removed> Thanks <PII removed>
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-05-27T16:38:37.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 28.999999999999996%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Tomas Lundstrom
0
Reputation points
edited an answer 2026-05-29T10:41:59.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
16,945
Reputation points Microsoft External Staff
Moderator
2 answers
surface laptop 7 snapdragon x elite 32 gb ram 1 tb hdd
Hi i have just purchased a surface laptop 7 snapdragon x elite 32 gb ram, i am having all sorts of issues with this laptop search, if i try to search using the search box Home screen alongside windows loge nothing will type if i click the windows logo…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-05-23T19:06:21.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 25%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Neil Harvey
0
Reputation points
commented 2026-05-28T02:15:47.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 28.999999999999996%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tim
0
Reputation points
2 answers
Windows 11 Surface Laptop Studio - Replacement laptop unresponsive after waking from sleep
I recently received a warranty replacement laptop a few weeks ago (not sure if it's new or refurb). Whenever I try to use it after idle use, there's no login prompt (just shows the screen that it was on before sleep) and nothing (kb, mouse, touch screen)…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-05-25T22:28:31.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 36%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
Wendy
0
Reputation points
answered 2026-05-26T00:28:51.9466667+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface Devices in India — Long-Term Reliability, Out-of-Warranty Service & Windows on ARM Concerns
Hi everyone, I wanted to ask this here because I have not received a reply from Surface support yet, and I would really appreciate insights from people who actually use Surface devices in India long-term. I genuinely love my Surface Laptop 7. The…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 66%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
1 answer
I want to buy screws for my laptop?
I want to buy replacement screws for my microsoft surface laptop 7th edition?
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-05-23T06:05:15.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 41%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jadon Dibra
0
Reputation points
answered 2026-05-23T06:05:25.8+00:00
AI answer
3 answers
keypad issue
Some keys in the keyboard are not working. sometimes its working and sometimes not
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2025-10-09T06:56:02.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 14.000000000000002%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jayasri K
0
Reputation points
answered 2026-05-21T08:20:44.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 25%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vince Short
0
Reputation points
2 answers
Kindle on MS Surface 11
Why did Kindle app quit working om MS Surface 11? Tried uninstalling and reinstalling. tried old .exe file. No results.
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-05-11T03:42:19.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 17%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
Gregory Ireland
0
Reputation points
commented 2026-05-20T10:35:30.1833333+00:00
Thomas4-N
16,945
Reputation points Microsoft External Staff
Moderator
1 answer
keyboard pad is not responding to tapping
keyboard pad of my Microsoft Surface laptop is not responding to tapping. Half of the time I hve to tap a few times moving from one part of the pad to another
Surface | Surface Laptop | Performance and maintenance
1,300 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 74%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
How can I remove McAfee Norton Pop Ups on Windows 11? It is not showing up on Apps or Task Manager.
I have a 1 year old Surface Pro 11 with Windows 11 and have followed suggestions for removing McAfee/Norton Pop-Ups but there are no McAfee Apps in the Apps list or in Task Manager. I'm looking for a solution to this problem or any help the community…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-02-09T22:06:07.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 6%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Rick Eisen
20
Reputation points
commented 2026-05-18T21:18:09.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 74%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Straszheim, Warren
0
Reputation points
1 answer
Microsoft Surface 6 Laptop base rubber
Rubber 1.jpgRubber 2.jpgMicrosoft Surface 6 Laptop base rubber falls off. I don't have spare rubber to replace it. Can you please let me know if we can replace it under the warranty? It seems the rubber are not strong enough, it falls off after few…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-05-18T03:49:43.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 66%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Richard Glorioso
0
Reputation points
answered 2026-05-18T08:31:56.79+00:00
Thomas4-N
16,945
Reputation points Microsoft External Staff
Moderator
1 answer
How do I get Surface Laptop Pricing?
I am enrolled in the Microsoft Surface Commercial Reseller program as a Microsoft Distributor Managed Partner (DMP). My application has been approved by a Microsoft Partner Development Manager (PDM) and I’ve accepted the Microsoft DMP agreement, and I'm…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-05-14T00:40:23.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 62%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Gary Alto
0
Reputation points
answered 2026-05-14T00:40:39.81+00:00
AI answer