Microsoft recovery help needed...

Based on the described situation (email and security info changed, multiple failed recovery attempts), only the official self‑service flows can be used, and there is no separate channel where agents can override the automated checks or accept screenshots/receipts as extra evidence.

Recommended next steps, in order:

1. Use the Sign‑in Helper / hacked‑account troubleshooter

• Start with the official hacked/compromised account guide and troubleshooter: How to recover a hacked or compromised Microsoft account.
• The tool at the top (“Start”) asks for the email/phone and then either shows self‑help or routes to support options where available.

2. Keep trying the account recovery form, with maximum detail

• The account recovery form is the only way to prove ownership once normal sign‑in and security info are lost. Guidance: Help with the Microsoft account recovery form.
• Before submitting again:
  • Follow the “Steps to take before filling out the Microsoft account recovery form” in that article.
  • Use a device and location previously used to sign in (home PC, usual network) as recommended in Step 3.
  • Gather as much exact information as possible (old passwords, subject lines of emails, contacts, services used with the account, etc.) as described in Step 2.
• If a request is denied, it is allowed to retry up to two times per day: Account recovery unsuccessful.

3. Understand the hard limit: no manual override by support

• For personal Microsoft accounts, support agents cannot:
  • Access or change account details,
  • Send password reset links,
  • Bypass or “force approve” the recovery process.
• This is explicitly stated in the recovery and “unsuccessful” guidance and reiterated in the Q&A answers: if the recovery form cannot verify ownership and the security info has been replaced, there is no other working method to recover the account.

4. If the account is still partially accessible (security info change pending)

• If there is any screen showing “security info change is still pending” or similar, follow the guidance in the Q&A answer:
  • From that pending screen, use built‑in options like “Cancel this request” (if initiated personally and old proofs still available) or “Let us know” (if the change was unauthorized).
  • If access to alias/security management is still possible, remove any attacker‑added aliases and then add safer verification methods once control is regained.

5. If all recovery attempts continue to fail

• If the form continues to say there is not enough information, and the attacker has fully replaced the security info, the Q&A guidance is clear: the account is considered unrecoverable and Microsoft Support cannot restore it.
• In that case, the only practical step is to create a new Microsoft account and secure it strongly (authenticator, updated security info, and regular security reviews).

6. For Minecraft or other purchases

• Recovery of the Microsoft account and recovery of game entitlements are separate. For Minecraft specifically, the Q&A guidance is to contact the Minecraft team via their support channel to see if any alternatives exist, but there is no guarantee if the Microsoft account itself cannot be recovered.

References:

• Help with the Microsoft account recovery form
• How to recover a hacked or compromised Microsoft account
• Account recovery unsuccessful
• What happens if there's an unusual sign-in to your account
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A
• My account got hacked. - Microsoft Q&A
• My account got hacked - Microsoft Q&A