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Not receiving the mails

Sangamesh 0 Reputation points
2026-06-12T07:07:15.73+00:00

Am unable to receive any mails but my sent mails be receiving by recepient

Outlook | Windows | Classic Outlook for Windows | For business
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  1. Vergil-V 14,110 Reputation points Microsoft External Staff Moderator
    2026-06-12T07:42:20.98+00:00

    Hi Sangamesh  

    First, you may review the AI response, as it highlights several areas that could be helpful to check, such as inbox rules, blocked senders, and the junk folder.

    To better understand your situation, may I kindly clarify the following? 

    1/ What type of account are you using? Is it IMAP, POP, or Microsoft 365? 

    If it is a Microsoft 365 business account, you may consider reaching out to your IT admin, as they have the appropriate permissions to:

    In addition, you may run a self-test using the Microsoft Remote Connectivity Analyzer: Test Input. This tool simulates sending a test email to your mailbox and may provide more details. 

    2/ Does the same behavior occur when accessing your mailbox through webmail? 

    3/ When did this behavior start? Are you unable to receive emails from a specific sender, or from all senders? 

    If I’ve misunderstood any part of your situation, or if you have further questions or updates, please don’t hesitate to reply. 

    Thank you for your time, and I look forward to hearing from you soon. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-06-12T07:07:48.31+00:00

    Try these checks in Outlook for Windows when messages can be sent but not received:

    1. Verify mailbox/storage isn’t full
    • If Microsoft cloud storage is full, Outlook cannot receive email. Messages sent while storage is full are bounced and unrecoverable.
    • Check mailbox storage using the storage page referenced in the Outlook guidance and free up space if needed.
    1. Confirm Outlook is online and connected
    • Make sure Outlook is not set to Work Offline.
    • Check the status bar in Outlook to confirm it shows “Connected” (or similar) and not “Disconnected” or “Trying to connect…”.
    1. Check account and password
    • If the account password was changed recently, update it in Outlook so it can connect and sync.
    • If the account might be blocked due to unusual sign-in activity, follow the unblock steps for the account as described in the Outlook.com guidance (same principle applies: the account must be active and usable for mail to arrive).
    1. Look for rules or filters moving mail
    • Check for any rules that might be moving incoming messages to another folder (including RSS or other non-Inbox folders). A hidden or misconfigured rule can divert all new mail.
    • Disable or delete suspicious rules and test again.
    1. Check junk, blocked senders, and sorting
    • Review Junk Email and other folders to ensure messages aren’t being misclassified.
    • Check the blocked senders list; remove any addresses or domains that should be allowed.
    • Verify the message list is sorted by Date so new messages appear where expected.
    1. Check server and network
    • If the mail server is unavailable or blocked by a firewall/proxy, Outlook may send (via cached connection) but fail to receive new mail.
    • Confirm with the email provider or admin that the server is online and that no firewall or proxy is blocking required ports.

    If these steps do not resolve the issue, use the general Outlook “I can’t send or receive messages” troubleshooting flow, which is designed to walk through connection, profile, and configuration problems in order of impact.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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