i have got locked out of my personal outlook account. account is now blocked

Follow these steps in order, avoiding repeated attempts in a short period (too many retries can extend or reset the block):

1. Unblock the Outlook.com/Microsoft account
   • Go to the Sign-in Helper for Outlook.com: use the Sign-in Helper button in the “Unblock my Outlook.com account” article.
   • Sign in with the blocked account and follow the prompts to verify identity and unblock the account.
   • If prompted for a security code, use any phone number that can receive SMS; it does not have to be already on the account, and it does not need to be a smartphone.
2. If the account is locked/blocked due to suspicious activity
   • Sign in at https://account.microsoft.com (or via the Sign in link in the “Microsoft account has been locked” article) and request a security code.
   • Enter the code and, if required, create a new strong password.
   • If the message “That Microsoft account doesn’t exist” or “can’t sign in” appears, use the Microsoft account sign-in helper links provided in the same article.
3. If verification codes or methods are blocked or rate-limited
   • If “Try another verification method” or similar errors appear, follow the guidance:
     • Try another verification method on the account (alternate email instead of SMS, or vice versa).
     • Try another network (switch between Wi‑Fi and mobile data, or use a different Wi‑Fi network).
     • Stop trying for at least 24 hours; repeated attempts can reset the lockout timer. If there is still no change after 24 hours, wait longer (up to about a week) before trying again.
   • Use the sign-in helper tool from the verification-code troubleshooting article to identify and resolve sign-in issues.
4. If password and recovery attempts still fail
   • Use the Recover your account / account recovery form only once per day and provide as much accurate information as possible. If the daily limit is reached or the form is rejected, wait until the next day before submitting again.
   • If the account has two-step verification enabled and none of the verification methods are accessible, recovery may not be possible; support agents cannot override 2FA or manually reset passwords.
5. When none of the above works
   • Use the “When you can’t sign in to your Microsoft account” link from the Outlook.com unblock article for additional guided steps and a path to contact support.
   • If another Microsoft account is available, sign in with that account to contact Microsoft Support and explain that the Outlook.com/Microsoft account is blocked and existing recovery methods are rate-limited or failing.

Key points:

• Avoid repeated sign-in, reset, or recovery attempts within short periods; this is critical to allow automated blocks to clear.
• Use different verification methods and networks where possible.
• Use the official Sign-in Helper and recovery tools referenced in the Outlook.com and Microsoft account lock/unblock articles.

References:

• Microsoft account has been locked
• Unblock my Outlook.com account
• Troubleshoot Microsoft verification code issues
• My username and password have stopped working
• Help with the Microsoft account recovery form
• How to sign in to Hotmail
• Can't sign in to the Outlook mobile app
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
• Why can't I log in to my Outlook account? - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A
• Unable to change password in my Outlook - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A