Share via

Billing Profile is disabled and subscription is active

Reidar Nilsen 0 Reputation points
2026-06-12T14:11:53.18+00:00

Billing Profile is disabled. Subscription is active. Amount due is SEK 0. Valid payment methods are configured. I am Billing Profile Owner. Azure portal only redirects me to troubleshooting guides and I cannot create a billing support ticket.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-06-12T14:12:15.0733333+00:00

    A blocked or disabled billing account prevents actions such as adding or managing subscriptions, even if individual subscriptions show as active. When the billing account is blocked, the only way to restore normal operation is to contact support; the portal behavior described (being redirected to troubleshooting guides) is consistent with this.

    To get the billing profile unblocked and back to active state, contact support using the appropriate channel:

    1. If the subscription was bought directly from Microsoft, use the Microsoft support channel described in the billing-account guidance: follow the documented steps in "contact Microsoft support" for Azure billing issues.
    2. If this is through a Partner or Enterprise agreement, contact the partner or account manager so they can work with Microsoft to unblock the billing account.

    Once the billing account is unblocked, normal subscription and billing operations (including support request creation) resume. If no action is taken, the documented lifecycle can proceed to subscription suspension, tenant deauthorization, and ultimately account termination with permanent data loss.

    If the portal keeps looping through “self-help” solutions when trying to open a billing ticket, follow the pattern from the Q&A guidance:

    1. Open the support creation blade (for example, via Help + Support in the Azure portal).
    2. Choose a billing-related problem type and subscription.
    3. When suggested solutions appear, use the “Return to support request” or equivalent option instead of selecting a solution.
    4. Continue through Additional details → Review + create to submit the ticket.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.