Want to cancel my 365 account and get a refund

To request a refund, the Microsoft 365 subscription must be cancelled first, then refund eligibility is evaluated automatically based on region and policy.

Follow these steps:

1. Go to the Services & subscriptions page: https://account.microsoft.com/services.
2. Sign in with the same Microsoft account that was used to purchase Microsoft 365 on 10 June.
3. Under Services & subscriptions, locate the Microsoft 365 subscription purchased on 10 June.
4. Select Manage.
   • If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire on the date shown and no further charges will occur.
5. On the management page, select Cancel (or Upgrade or Cancel, depending on what is shown).
6. Scroll through and follow the on-screen instructions to complete cancellation.

After cancellation, Microsoft checks whether the subscription is eligible for a refund according to the Microsoft Store Terms of Sale and local rules. In some countries (for example Canada, Israel, Korea, Turkey, and certain longer renewed subscriptions in Denmark, Finland, Germany, Netherlands, Poland, and Portugal), a prorated refund may be applied automatically.

If the subscription was purchased through Google Play, the Apple App Store, or a third-party retailer (such as Amazon or Harvey Norman), cancellation and refund must be requested directly from that provider.

If cancellation is not possible using the steps above or the refund does not appear as expected, use guided support by going to Contact Microsoft Support, entering the billing issue, selecting Get Help, and then choosing Contact Support for further assistance.

References:

• How to get a refund on a Microsoft subscription
• Cancel a Microsoft 365 subscription
• Unable to cancel your Microsoft subscription
• Changes to Microsoft 365 email features and storage
• Request refund - Microsoft Q&A
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• cancel subscription - Microsoft Q&A