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Lost email account on outlook

David Powell 0 Reputation points
2026-06-12T17:03:34.0333333+00:00

I have two original outlook email addresses. The secondary one NO LONGER WORKS!

Outlook | Windows | Classic Outlook for Windows | For home
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  1. Brian Tillman 25,475 Reputation points Independent Advisor
    2026-06-13T01:37:12.6366667+00:00

    Glad to hear your problem has been solved. Thanks for letting us know.

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  2. David Powell 0 Reputation points
    2026-06-12T19:18:14.1033333+00:00

    Spectrum fixed it in only 90 minutes on the phone!!! Yes an hour and a half!

    I had received no emails on the secondary in three days, where I usually get about 30 spam a day. Spectrum had inexplicably disabled my secondary address at their server!

    I hadn't expected that to fix my other issue, having to go through so many steps to read the secondary mails, even when I had been receiving them, but that is fixed!

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  3. Brian Tillman 25,475 Reputation points Independent Advisor
    2026-06-12T18:31:13.19+00:00

    Hi. I'm Brian and I'll try to help.

    This forum is dedicated to problems using classic Outlook for Windows. Assuming that's what you're using, please describe your symptoms in full. State what you are doing and what happens when you do it. If you receive an error, post the error here exactly as it appears on your screen, but be sure to mask any real email addresses in the error. What type of account (POP, IMAP, Exchange) are you using and who is your mail provider - that is, what follows the @ in your address?

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  4. AI answer

    2026-06-12T17:03:48.5033333+00:00

    If an Outlook.com or Hotmail address has stopped working, the options depend on what happened to it:

    1. If the address was removed as an alias from a Microsoft account
    • When an alias from a Microsoft domain (such as @hotmail.com, @live.com, @outlook.com, or @msn.com) is removed from the account, that alias is permanently deleted and cannot be attached to any Microsoft account again.
    • In that case, the email address and access to its mailbox cannot be restored.
    1. If the account has not been signed into for a long time
    • Microsoft permanently deletes Outlook.com/Hotmail accounts that have not been accessed for 2 years.
    • After deletion, the account and its email address cannot be restored or reused, even by support.
    1. If the account still exists but the password or sign-in is failing
    • Use the account recovery flow:
      1. Go to the Recover your account page: https://account.live.com/password/reset
      2. Enter the email address, phone number, or Skype name.
      3. Choose where to receive a security code and complete verification.
      4. Set a new password.
    • If the sign-in page reports “We couldn’t find an account with that username,” the address is no longer associated with a Microsoft account and cannot be recovered.
    1. If the account exists but security info (old email/phone) is outdated
    • If there is any working verification method (another email or phone), sign in to security settings and update the information: https://account.live.com/proofs/Manage
    • If all security info is defunct, on the “Verify your identity” screen choose I don’t have any of these and follow the prompts to replace the security information. The account will be in a restricted state for 30 days while the security info is updated.

    If the secondary Outlook address was deleted as an alias or the account was inactive for over 2 years, it cannot be recovered. If it still exists but cannot be accessed, use the recovery steps above.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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