Billing I was double charged

To resolve a double charge and request a refund for a Microsoft 365 or other Microsoft subscription, follow these steps:

1. Investigate the charges
   • Go to the Manage your payments page of the Microsoft account dashboard and select Investigate next to the unrecognized or duplicate charge. This helps confirm what each charge is for and whether it’s tied to multiple subscriptions or accounts. Learn more.
   • Common causes include: recurring billing enabled on more than one subscription, a second Microsoft account with its own subscription, or a previously declined charge being processed later.
   • Guidance: How to investigate a billing charge from Microsoft.
2. Check and cancel duplicate or unwanted subscriptions
   • Go to https://account.microsoft.com/services and sign in with the Microsoft account used for the subscription.
   • Under Services & subscriptions, locate each Microsoft 365 (or other) subscription.
   • For any subscription you do not want or that is causing the extra charge:
     1. Select Manage.
     2. Select Cancel (or Upgrade or Cancel, then choose Cancel).
     3. Follow the on-screen steps to complete cancellation.
   • If you see Turn on recurring billing instead of Manage, that subscription is already set to expire and will not be charged again.
3. Request a refund for the extra charge(s)
   • For Microsoft subscriptions (such as Microsoft 365):
     • First cancel the duplicate or unwanted subscription as above.
     • Then follow the guidance in How to get a refund on a Microsoft subscription to check eligibility and submit a refund request. Not all cancellations result in a refund, but recent, unused renewals are often eligible.
   • For apps/games or other digital purchases through Microsoft Store:
     • Use the steps in Get a refund for apps and games purchased from Microsoft Store to submit a refund request for the specific order.
4. If the self-service tools do not resolve it
   • Contact Microsoft Support so an agent can review the billing on the account:
     • Go to https://support.microsoft.com/contactus.
     • Choose the relevant product (for example, Microsoft 365 & Office).
     • Select a billing-related category (such as Billing and Payment updates or Manage my subscription).
     • Choose Chat with a support agent in your web browser (or phone callback if offered).
   • Provide dates, amounts, and any bank/credit card statement details showing the double charge and the attempted third charge.
5. If no matching Microsoft transaction is found
   • If neither the self-service investigation nor Support can find a matching Microsoft order for one of the charges, contact the bank or card issuer to dispute the charge as potentially fraudulent and ask about blocking the card and issuing a new one if needed.

For Skype-specific double charges (if applicable)

• Sign in to the Skype account, check Purchase history and Order status. If an order shows as DELIVERED, the charge was applied to that Skype account.
• If the charge is not recognized, follow the Skype refund process and/or contact Skype customer service as described in the Skype refund and billing articles.

References:

• How to investigate a billing charge from Microsoft
• How to get a refund on a Microsoft subscription
• Get a refund for apps and games purchased from Microsoft Store
• In-app purchases with non-Microsoft billing platforms
• Why has my credit/debit card been charged when I haven't made a Skype purchase?
• Can I get a refund from Skype?
• Cancel an order or pre-order from Microsoft Store