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printer not printing in black ink

Jenny Medland 0 Reputation points
2026-06-13T01:22:10.69+00:00

I have replaced the black cartridge, so both colour and black are full, yet printer will not print in black ink

Windows for home | Windows 11 | Devices and drivers
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  1. Tin Luna 25,450 Reputation points Independent Advisor
    2026-06-13T01:56:59.1133333+00:00

    Greetings!

    This is Tin, may I know the make and model of your Printer?

    Kindly check and follow the steps below:

    1. Please check the cartridge if it is seated properly. Please make sure to remove the protected tape.
    2. Please try to uninstall and reinstall the printer from your computer. Please check if the issue persists.

    I will wait for the make and model of your printer so we could try the next steps.

    Thanks,

    Tin

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  2. AI answer

    2026-06-13T01:22:26.3+00:00

    On Windows 11, if black ink is full but not printing, focus on connection, driver, and spooler issues on the PC side after confirming the printer itself can print black (for example, via a built‑in test page from the printer’s control panel).

    Then try these steps on the Windows 11 device:

    1. Check printer connection and basic status
      • Make sure the printer is turned on and properly connected (USB firmly plugged in, or on the same Wi‑Fi network as the PC).
      • If using Wi‑Fi, verify the PC and printer are on the same SSID and that the printer’s display shows it is connected.
      • Check the printer for any error lights, paper jams, or low‑ink/cover‑open warnings.
    2. Power cycle the printer
      • Turn the printer off and unplug it.
      • Wait about 30 seconds.
      • Plug it back in and turn it on again.
    3. Restart the Print Spooler service
      • Press Windows key + R, type services.msc, and press Enter.
      • Scroll to Print Spooler, right‑click it, and select Restart.
    4. Clear and reset the print spooler (if problems persist)
      • Open Services again and double‑click Print Spooler.
      • Select Stop, then OK.
      • In the taskbar search box, type %WINDIR%\system32\spool\printers and open that folder.
      • Delete all files in this folder (this clears stuck print jobs).
      • Go back to Services, double‑click Print Spooler, select Start, set Startup type to Automatic, then select OK.
    5. Remove and reinstall the printer in Windows 11
      • Select Start > Settings > Bluetooth & devices > Printers & scanners.
      • Select the printer and choose Remove, then confirm.
      • Make sure the printer is turned on and connected.
      • In Printers & scanners, select Add device (or Refresh), wait for Windows to find the printer, then select Add device for that printer.
      • After reinstalling, print a test page from Windows to confirm.
    6. Update or reinstall the printer driver
      • Select Start > Device Manager.
      • Expand Printers.
      • Right‑click the printer and select Update driver.
      • If no update is available or printing is still incorrect, right‑click again and select Uninstall device.
      • Restart the PC; Windows will attempt to reinstall the driver automatically.
      • If issues continue, download and install the latest driver for the exact printer model from the manufacturer’s support site, then test printing again.

    If, after these Windows steps, color prints correctly but black still does not print even on the printer’s own test pages, the issue is likely with the printer hardware (printhead or cartridge system) rather than Windows, and the printer manufacturer’s support or service would be required.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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