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factory reset not working/steam closing itself

Thayne 0 Reputation points
2026-06-13T02:48:58.3433333+00:00

first thing to mention is that i am using an MSI Katana 15 B13VEK-1675, and the problem with this thing is that whenever i try to open steam, after 30 seconds of opening the app, it closes itself with no error message. just straight up closes itself. i have tried deleting it from my entire drive and reinstalling it with no luck, as it does the same thing.

my other problem is that when i try to factory reset my laptop, it goes through the process but stops at around 35% completion, and then says, "an error has occurred, reverting changes". i just want to either re-set up my laptop so it can be at least functional or be able to get rid of these problems altogether.

Windows for home | Windows 10 | Recovery and backup
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  1. John DeV 164.6K Reputation points Independent Advisor
    2026-06-13T03:23:58.35+00:00

    Hi, good day!

    If doing a Reset this PC does not work, the best thing to do in this situation is to perform a Clean Install of Windows 10. However, you will need to find another working Windows computer from a family member or friend near you to create the Windows 10 USB Installation media.

    Find another working computer then download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 10". Instructions inside the link.

    Note: Please make sure to uncheck the "Use the recommended options for this PC" box. Please check the link below for more details.

    https://support.microsoft.com/windows/create-installation-media-for-windows-99a58364-8c02-206f-aa6f-40c3b507420d

    Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

    Kindly refer to the link below on How to Perform a Clean Install for more details.

    https://support.microsoft.com/windows/reinstall-windows-with-the-installation-media-d8369486-3e33-7d9c-dccc-859e2b022fc7

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

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  2. AI answer

    2026-06-13T02:49:15.9366667+00:00

    For the Steam issue and the failed factory reset, use the built-in Windows reset and, if needed, recovery options, then reinstall apps.

    1. Try a standard Windows reset (keep files)
      1. Select Start > Settings > Update & Security > Recovery.
      2. Under Reset this PC, select Get started.
      3. Choose Keep my files to reinstall Windows 10 while keeping personal files. This removes apps (including Steam) and drivers installed later, and resets settings.
      4. Select Cloud download if available and ensure the device is connected to the internet.
      5. Let the reset complete; this can take some time.
      After reset completes, reinstall Steam and test if it still closes unexpectedly.
    2. If reset continues to fail If the built-in reset stops and reverts changes, use a recovery drive instead:
      1. On a working Windows PC, create a USB recovery drive for Windows (or, for Surface devices, a Surface USB recovery drive).
      2. Boot the MSI laptop from that recovery drive.
      3. Use the recovery environment to reinstall Windows, which returns the system to a clean state and removes installed apps.
      If Windows won’t start or is unstable, a recovery drive reinstall is the supported way to return the device to factory-like condition.
    3. If reset options are unreliable Before attempting reset again:
      1. Check for Windows Updates (this can improve reset reliability): open Settings > Update & Security > Windows Update and install any available updates.
      2. If still unable to reset from within Windows, boot to the sign-in screen, press Windows logo key + L, then hold Shift while selecting Power > Restart. After restart, select Troubleshoot > Reset this PC and repeat the reset steps.
    4. As a last resort If all reset and recovery options fail, fully wiping and reinstalling Windows from a clean image (for example, via a vendor recovery image or a standard Windows installation image) is the remaining option to eliminate software issues causing Steam to close and reset to fail.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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