408 questions
408 questions with Windows for home | Windows 10 | Recovery and backup tags
2 answers
factory reset not working/steam closing itself
first thing to mention is that i am using an MSI Katana 15 B13VEK-1675, and the problem with this thing is that whenever i try to open steam, after 30 seconds of opening the app, it closes itself with no error message. just straight up closes itself. i…
Windows for home | Windows 10 | Recovery and backup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 66%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
2 answers
Random bit locker prompt at night when opening laptop. cant do anything
Version 2009 OS Build 10.0.19045.6456 System type HP ENVY x360 Convertible 13-ar0xxx RAM 6 GB Very old laptop. never setup bitlocker. dont have access to the key. what options do i have
Windows for home | Windows 10 | Recovery and backup
408 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 6%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
crating a recovery drive
A recovery drive (on an external USB) must be created on the device I want to reinstall, or may it be on another device?
Windows for home | Windows 10 | Recovery and backup
408 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 56.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
1 answer
How to get acces to create (or to find) a bitlocker recovery key, when the system doesnt give you a alternative way to return to youre homescreen on a Asus Laptop
Today my Asus laptop decided to kick me out and force me into the bios, When leaving the bios, i was asked to give a bitlocker recovery key. After looking on all of my accounts which i couldve used the email for the laptop for, i had found no key. When i…
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-06-10T16:54:03.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 46%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mus Hoffmann
0
Reputation points
answered 2026-06-10T17:27:23.4266667+00:00
EmilyS726
238.9K
Reputation points
Independent Advisor
3 answers
One of the answers was accepted by the question author.
Windows Backup encountered invalid MediaID.bin file on the drive where the backup is saved. How can I just get my files restored onto the computer?
My previous laptop had fried, and was given a different laptop to replace it. I had managed to make a backup of my drive, as there was space for it and the drive already in the laptop. I wanted to make mine the primary, and wanted to start it fresh as it…
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-06-06T22:08:10.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 4%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Bluethealpha
20
Reputation points
commented 2026-06-10T00:14:55.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
15,685
Reputation points Microsoft External Staff
Moderator
3 answers
How to fix computer stuck on “preparing” loop in a full reset
My comupter got an malware yesterday , which kept running commands in the background using up tons of cpu usage, then i tried full resetting it but its been stuck in an endless loop of a text saying “preparing” and just resetting the pc, please help!!
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-06-07T10:00:38.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 65%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEE%3C/text%3E%3C/svg%3E)
Erdene Erdenesuren
0
Reputation points
commented 2026-06-08T01:49:05.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
39,590
Reputation points
Independent Advisor
2 answers
Unable to update Boot Configuration Data
Hi all. I am in the process of upgrading my PC to Windows 11 from Windows 10. I started by changing the system drive to GPT. Then ran reagentc /info, all OK, WinRE was disabled. Tried to enable, got "Unable to update Boot Configuration Data" I…
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-06-03T11:18:19.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 4%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Steve Castle
20
Reputation points
commented 2026-06-06T00:56:12.1633333+00:00
Steve Castle
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Installing new computer, need to backup the system
The new computer will have Windows 11. What native Windows backup program should I use? I've used a 3rd-party program in the past, but I think to be certain that there are no undocumented issues, I prefer to use the native backup program for this. …
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-06-03T17:52:34.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 91%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Phillip Richcreek
710
Reputation points
accepted 2026-06-03T19:30:42.3333333+00:00
Phillip Richcreek
710
Reputation points
1 answer
bloc note vide
Comment restaurer des documents enregistrés dans le bloc note ordinateur?
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-06-02T15:37:31.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 96%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
AGI
0
Reputation points
answered 2026-06-02T19:36:15.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 10%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jeronimo Fuerte
40,180
Reputation points
Independent Advisor
1 answer
BitLocker recovery keys not found after Windows reinstall - 3 drives locked
You are on the Microsoft Q&A page. Here is exactly what to write: In the "Title" box write: BitLocker recovery keys not found after Windows reinstall - 3 drives locked In the "Details" box copy and paste this: Hello, I am…
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-06-01T11:35:28.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 76%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
M. MEHMOOD UL HAQ
0
Reputation points
answered 2026-06-01T12:35:15.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 26%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Bilal
80
Reputation points
4 answers
Mbr2gpt conversion problems
Preparing for win 11 pro install. Followed MS tech bulletin on process to use mbr2gpt tool to change boot drive in preparation to change from Legacy Boot to UEFI boot. Conversion seemed successful. REceived ‘Unable to update Boot Configuration Data’.…
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-05-21T22:29:57.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 13%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBF%3C/text%3E%3C/svg%3E)
Brian Flynn
0
Reputation points
commented 2026-05-26T13:19:44.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
15,745
Reputation points Microsoft External Staff
Moderator
2 answers
I wish to re-install Windows 10 on another computer.
I wish to re-install Windows 10 on another computer after a reset failure that left my login unchanged but using the recommended Media Creation Tool to create a bootable USB drive, it asks me if I want to make changes to my Windows 11 machine. I am…
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-05-24T19:14:02.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 17%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Michael Laborde
0
Reputation points
answered 2026-05-24T20:04:21.07+00:00
EmilyS726
238.9K
Reputation points
Independent Advisor
2 answers
how to retrieve my data deleted which past 90 days
Greetings, please assist to retrieve the folders deleted that past 90 days. there's important folder i need.
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-05-23T18:30:14.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 27%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Tshfhiwa Nephawe
0
Reputation points
answered 2026-05-23T19:04:30.67+00:00
EmilyS726
238.9K
Reputation points
Independent Advisor
1 answer
Recovery key issues
Hey I've been trying to get into my laptop for the past hour and only have been getting the same blue screen bitlock key, I've checked my account but it says theres no recovery keys, I don't know what to do, if I can have some help, that be wonderful
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-05-23T05:39:51.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 37%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Ella Duncan
0
Reputation points
answered 2026-05-23T06:12:58.02+00:00
DaveM121
889.2K
Reputation points
Independent Advisor
1 answer
my acc is on lockdown
Hello, I have my alt account under lockdown after yesterday i tried too often with verify mails and I don’t know what i can do. I do have 2-step verification on but my phone number no longer exist so i can use only my mail which is linked into:…
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-05-19T06:17:31.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 61%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Dori Novakova
0
Reputation points
commented 2026-05-19T07:21:51.7133333+00:00
Gunasekar N
69,550
Reputation points
Independent Advisor
2 answers
Setting up new laptop with a different Microsoft account
I am trying to set up a new laptop. I was not able to sign in with my previous Microsoft account, so I opened a new one. I backed up my old laptop and when I went to the new laptop, I clicked on find backup and got this message "Couldn't find…
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-05-18T00:30:00.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 37%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
IA2FL
0
Reputation points
answered 2026-05-18T00:52:08.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
92,045
Reputation points MVP
Volunteer Moderator
2 answers
How to create a bootable recovery disc with a USB Flash Drive using Windows 10
How to create a bootable recovery disc with a USB Flash Drive using Windows 10
Windows for home | Windows 10 | Recovery and backup
408 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 49%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
1 answer
Cannot fix Startup Repair
Hey there Recently my PC has been having an issue with a corrupt file, please see here: What is causing my BSoD? https://learn.microsoft.com/en-gb/answers/questions/5886200/what-is-causing-my-bsod?sharingId=8A4B6551FCE47BB5 I've tried everything that has…
Windows for home | Windows 10 | Recovery and backup
408 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
1 answer
I have a notice from BitLocker that I need t enter my recovery key to open my laptop. How do I get my recovery key
BitLocker popped up on my laptop. I don't know what that is. It says I need a recovery key to get in. How do I get a recovery key?
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-05-14T14:54:27.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 71%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Joann Gilbert
0
Reputation points
answered 2026-05-14T15:26:24.72+00:00
DaveM121
889.2K
Reputation points
Independent Advisor
2 answers
I have an HDD that was locked with BitLocker when I switched to an SSD. Now I can't unlock it because I forgot the password, and the original email account associated with it was deleted a year ago. how to fix that?
I have an HDD that was locked with BitLocker when I switched to an SSD. I forgot the password and the Microsoft account linked to it was deleted about a year ago. I no longer have access to that email. Is there any official way to recover access or…
Windows for home | Windows 10 | Recovery and backup
408 questions
asked 2026-05-13T18:14:09.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 54%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
syaira aurellya
0
Reputation points
answered 2026-05-13T18:47:27.1566667+00:00
EmilyS726
238.9K
Reputation points
Independent Advisor