6,033 questions
6,033 questions with Windows for home | Windows 10 | Windows Hello, lock screen and sign-in tags
2 answers
Pin and facial recognition for sign in are not working
I couldn’t sign in into my computer with pin and facial recognition. There is no option for “ forget pin” and set up new pin or option to sign in with password. So I am locked out of my computer. What are my options if all suggested instructions online…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-13T03:08:31.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 22%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
mekonnen lemma dechassa
0
Reputation points
answered 2026-06-13T03:46:58.04+00:00
Gunasekar N
69,550
Reputation points
Independent Advisor
2 answers
How to access Microsoft Surface of a deceased person
My son passed away in 2020. We have his Microsoft Surface but we don’t know his password. We don’t want to do a factory reset because we don’t want to lose his pictures ant documents. How can we access the Microsoft Surface without his password?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 8%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
my computer is locked and I cannot login as administrator
my computer is locked and I cannot login as administrator.
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-12T15:02:06.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 13%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Paul Kelly
0
Reputation points
answered 2026-06-12T15:37:14.2+00:00
DaveM121
889.2K
Reputation points
Independent Advisor
2 answers
Unable to sign-in using fingerprints
I'm unable to sign-in using fingerprints/face recognition or PIN. how to reset or solve this issues? screen mention those three options are currently unavailable.
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-12T14:11:41.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 77%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Maizatul Akmal Mazlan
0
Reputation points
answered 2026-06-12T14:45:39.82+00:00
DaveM121
889.2K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Constantly setting up a new PIN PART 2
I'm back again, and my PIN no longer works. It's doing the same thing; but now if the computer is asleep OR sometimes starts up from a shutdown. Restarting it has become the only bypass, and sometimes it stops the restart because I need to 'set up a…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-12T07:16:37.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 97%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Signature S
20
Reputation points
accepted 2026-06-12T09:32:06.8333333+00:00
Signature S
20
Reputation points
5 answers
Can't sign into other account on computer. Windows 10
I have 2 accounts on my computer to login, mine and a Microsoft one I created for my kids. Suddenly I can't log out of mine from start and there's never the option to sign into the kids one when I restart. When I click start and then click my name to…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2025-10-05T22:21:09.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 73%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Ryan Anderson
5
Reputation points
edited an answer 2026-06-12T08:48:14.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 37%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Heli HL6
0
Reputation points
2 answers
How to reinstall Windows Hello
I closed the privacy camera shutter of my Lenovo laptop Yoga 7 2-in-1 14AKP10 by mistake. As face recognition no longer worked I thought it was a bug & uninstalled it & thought that I could reinstall it after restarting. But this option no longer…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-11T17:18:55.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 47%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Joyce Wong
0
Reputation points
answered 2026-06-11T17:56:01.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M
41,105
Reputation points
Independent Advisor
2 answers
I need some one to call me chat agave me 4 numbers to call but you cant get through that machine.
I had windows 8.1 I down loaded windows 10 it went ok but it synced to my other computer and I didn't want it to. I want to change sign in on the home screen the administrator it want let me. I do not want a password to have to log in and it pulled a…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-08T18:45:51.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 83%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
lisa mclaurin
0
Reputation points
commented 2026-06-10T03:04:39.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
10,220
Reputation points Microsoft External Staff
Moderator
2 answers
My laptop I can’t login
In the screen showing something happened and your pin isn’t available. Click setup your pin again
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-08T19:35:37.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 19%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Anwar Noorullah
0
Reputation points
answered 2026-06-08T20:09:50.0033333+00:00
John Jefferson Doyon
72,945
Reputation points
Independent Advisor
2 answers
Administratir restricted sign in on my personal device
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-08T07:47:21.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Shreya Gupta
0
Reputation points
commented 2026-06-08T16:41:04.4566667+00:00
DaveM121
889.2K
Reputation points
Independent Advisor
2 answers
not able to recognize credentials
having issues with recognizing my pin or face upon logging in to my pc
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-08T14:43:33.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 52%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Tonia Phillips
0
Reputation points
answered 2026-06-08T15:22:37.9133333+00:00
Gunasekar N
69,550
Reputation points
Independent Advisor
2 answers
HOW DO I FIX A DISABLED SIGN IN OPTION.
Good evening, So just this evening I opened my Laptop and I couldn't sign in because my sign in option was disabled and I don't remember my password. I've using the PIN sign in method and now it says I should wait 2 hrs but I have waited past 2 hours and…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-06T19:39:07.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 4%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Anne Laker
0
Reputation points
commented 2026-06-08T03:31:52.7433333+00:00
Sin-D
10,220
Reputation points Microsoft External Staff
Moderator
1 answer
No login box
Hey Microsoft please help me to fix this issue I am getting this problem, my login box got disappeared, I have tried everything even I reinstalled windows but again this issue appearing
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-07T11:37:47.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 11%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Priyanshu Meena
0
Reputation points
answered 2026-06-07T12:13:25.6+00:00
DaveM121
889.2K
Reputation points
Independent Advisor
2 answers
Unable to remove secure key
Secure key is enabled, somehow, possibly by someone trying to compromise account. Unable to disable, and unable to reach microsoft support to have it removed.
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 19%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
2 answers
Laptop is not accepting any passwords when turning on
I have a old windows 10 laptop that was turned off for 2 weeks. Now when I powered it up it will not accept any passwords. I have only used 4 passwords since I owned the computer and I have tried them all. I have checked caps lock, num lock, and used…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-03T18:44:58.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 65%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Dan Chinnock
0
Reputation points
commented 2026-06-06T13:04:59.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 10%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Igor Leyko
111K
Reputation points
Independent Advisor
2 answers
Minecraft Unath Error Login
For some reason i got forced out of my own account and now there is a security key for JUST my windows PC and there is no problem on my mac plz help
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 77%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
2 answers
Can't Sign In Into Computer After Disabling Sign In Using Windows Hello PIN
Hello.. So i'm trying to disable the sign in to windows using "insert pin" method by disabling it from the settings. After i'm restart my computer, it still ask me to input the password. I'm trying to input my previous PIN before i'm disabling…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-04T14:44:51.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 91%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Firdaus Al Kindi
0
Reputation points
commented 2026-06-06T06:58:57.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
15,685
Reputation points Microsoft External Staff
Moderator
2 answers
I am giving my pc away. I want to change the pin for this device only. Is that ok? If so, how?
I am giving away a pc and want to clear out personal data starting with my pin. Can I change the hello pin for a specific pc? If I remove the device from my MS account can I delete the folders?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 67%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
2 answers
Unable to sign in because windows does not accept keystrokes
My computers turns on to the sign on screen. When I type in the password nothing appears on the screen. I have used 3 different keyboards, all working on other machines. I have used 4 different USB ports and I have used the onscreen keyboard. If I turn…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-05-30T16:46:25.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 46%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Roger Galliford
0
Reputation points
answered 2026-05-30T17:48:09.91+00:00
Gunasekar N
69,550
Reputation points
Independent Advisor
2 answers
accidently removed locked device from account
i locked my device remotely, cause i couldnt find it then accidently deleted it from my devices remotely. thinking it was a different laptop
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-05-30T06:04:04.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 59%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Ashley Bauer
0
Reputation points
answered 2026-05-30T06:40:11.6266667+00:00
DaveM121
889.2K
Reputation points
Independent Advisor