1,293 questions with Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Sign in tags

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3 answers

Billed for Microsoft Teams Essentials but not able to sign in

I have subscribed to and been billed for a Microsoft Teams Essentials account using my gmail email address. I have tried to sign in to get an invoice for the bill, but the system won't let me sign in, saying I cannot use a personal email address and…

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asked 2026-06-11T17:19:49.5+00:00
Laura Cunningham 0 Reputation points
commented 2026-06-12T20:58:45.6066667+00:00
Kai-L 14,210 Reputation points Microsoft External Staff Moderator
3 answers

Team app can not login when computer restart

Hi, I face one question about team user can not login team app . When I try to clean team app cache and restore it, the user can login team app normally, but when then computer restart, the user can not login in. I check log , it show information as…

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asked 2026-06-12T12:26:11.32+00:00
Hsu Yao Chang 1 Reputation point
answered 2026-06-12T14:20:00.5566667+00:00
Hsu Yao Chang 1 Reputation point
1 answer

i cannot log in my account through teams and authenticator apps in mobile.

Hi Microsoft Support Team, I am currently unable to log in to my Microsoft account on my mobile device using both the Microsoft Teams and Microsoft Authenticator apps. Despite entering my credentials correctly, I am unable to complete the sign-in…

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asked 2026-06-12T06:50:22.0133333+00:00
edited an answer 2026-06-12T07:47:19.39+00:00
Rin-L 21,270 Reputation points Microsoft External Staff Moderator
4 answers

How to fix "AADSTS90023: An error occurred while processing incoming message." on mobile app

Hello Support Team! Recently I was invited to An Organization on Teams as Guest. I could log in the Organization successfully on my Laptop App but when I tried to log in on my phone app, I keep getting this error "AADSTS90023: An error occurred…

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asked 2026-01-02T01:37:51.8866667+00:00
Duong Tran 15 Reputation points
commented 2026-06-10T17:29:57.99+00:00
Marcelo Miranda 0 Reputation points
3 answers

Im unable to use Teams even though I pay for Microsoft Office 365 Family. I cant seem to find help on this issue

i'm going to step you thru the issue Im having: 1- I receive a teams meeting invite to my current work email address 2- i download the .ics invite and add it to my mac calendar 3- when its time for the meeting I click on the Teams link in the…

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asked 2026-06-04T23:14:46.46+00:00
Cassandra Albert 0 Reputation points
commented 2026-06-10T04:15:49.46+00:00
Jade Ng 12,650 Reputation points Microsoft External Staff Moderator
3 answers

Microsoft Teams opening issue.

Dear Team, form teams i received some message notification but when i open the teams account not updated so i close and open the teams after that nothing will open. below attached the screen shot for your review. Thanks.

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asked 2026-06-08T05:50:42.7933333+00:00
Senthil kumar 680 Reputation points
recommended 2026-06-08T07:15:20.2366667+00:00
Ruwim.B 6,225 Reputation points Volunteer Moderator
2 answers

Cant access Teams anymore

I am logged in to Outlook, but I no longer have access to Teams

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asked 2026-06-04T17:10:50.02+00:00
Brianna Johnson (PHMI) 0 Reputation points
commented 2026-06-05T19:45:07.0033333+00:00
Ryan-N 13,740 Reputation points Microsoft External Staff Moderator
2 answers

How to bypass Microsoft Teams desktop client sign-in loop using the Progressive Web App (PWA)

If the desktop client is stuck in a sign-in loop, you can deploy Microsoft Teams as a Progressive Web App (PWA) via Google Chrome. This completely bypasses the local desktop authentication issues while maintaining standard app behavior. __Step-by-step…

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asked 2026-06-02T21:36:27.87+00:00
Vedish Achadoo 0 Reputation points
answered 2026-06-02T23:49:49.57+00:00
Sophie N 15,640 Reputation points Microsoft External Staff Moderator
2 answers

pls fix Sign-in failed Error code: interaction_required

Trace ID: [Moderator note: Personally Identifiable Information removed]   Correlation ID: [Moderator note: Personally Identifiable Information removed]   Timestamp: 2026-05-31 10:11:22Z

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asked 2026-05-31T10:27:16.4533333+00:00
Deven D 0 Reputation points
answered 2026-05-31T11:13:54.4833333+00:00
Rin-L 21,270 Reputation points Microsoft External Staff Moderator
2 answers

How to connect to account

Hi I would like to ask, I can't connect to my account [Moderator note: Personally Identifiable Information removed]   how would you assist.

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asked 2026-05-28T08:49:49.1466667+00:00
nyasha allan nyakudya 0 Reputation points
commented 2026-05-31T07:36:31+00:00
Rin-L 21,270 Reputation points Microsoft External Staff Moderator
2 answers

I lost my authenticator device and cannot access another Microsoft account that is still being billed.

I lost my old phone which had Microsoft Authenticator for one of my accounts. I can still verify ownership using billing details and previous account information, but I cannot complete sign-in. The account is still being charged for subscriptions. I have…

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asked 2026-05-27T08:34:52.5266667+00:00
Andrew Banks 0 Reputation points
commented 2026-05-28T14:55:47.95+00:00
Liora D 16,225 Reputation points Microsoft External Staff Moderator
2 answers

Work email invited as Guest to Microsoft Teams. It brings me to a godaddy/microsoft branded page when trying to login.

Hi, I'm having trouble being a guest through my work email in a vendor's Microsoft Teams account. Background: The vendor invited my ******@workdomain.com email address to their Microsoft Teams account. Our company, workdomain.com, does not have any…

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asked 2026-05-25T07:22:08.1733333+00:00
Brendan C 0 Reputation points
commented 2026-05-26T15:04:39.9033333+00:00
Jess-Q 11,415 Reputation points Microsoft External Staff Moderator
1 answer

I'm unable to login to teams and authenticator app using my work account

Hi, I was trying to login to my teams account on web browser and it asks me to very my account via Authenticator app in my mobile. And in Authenticator app using the same account, also asks me to login and then again asks me to verify my account via the…

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asked 2026-05-22T11:49:58.4666667+00:00
Ravi Kiran Vallamkonda 0 Reputation points
commented 2026-05-24T14:07:05.91+00:00
Henry-N 13,980 Reputation points Microsoft External Staff Moderator
2 answers

Installing Teams Infinite Loop

Hi, When I am installing teams and trying to log into my business account on desktop it goes into a loop. It then crashes after about 10 second. Every time I try it I get the same result. I have uninstalled and reinstalled, with restarts, also…

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asked 2026-05-14T14:59:08.3133333+00:00
Cathal Moss 0 Reputation points
commented 2026-05-22T23:00:31.7433333+00:00
Chris Duong 9,085 Reputation points Microsoft External Staff Moderator
1 answer

Authenticator in a closed loop, I cannot login or access anything

I dletede cookies, history, cache etc unaware of the issues it would cause. I am in a deadlock Authenticator loop with my Microsoft office 365 for business, as I cannot sign into any Microsoft services without Authenticator code. I have no alternative…

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asked 2026-05-19T17:59:51.9633333+00:00
Russ Hawthorne 0 Reputation points
answered 2026-05-19T18:29:04.6433333+00:00
Lia V 6,550 Reputation points Microsoft External Staff Moderator
2 answers

Request Id: 0fd620f9-fedd-4f76-8660-2c8447454000

Request Id: 0fd620f9-fedd-4f76-8660-2c8447454000 Correlation Id: b1741421-d918-4c69-9dae-fdcf56aa604a Timestamp: 2026-05-18T11:49:16Z Message: AADSTS50020: User account '******@yahoo.ca' from identity provider 'live.com' does not exist in tenant…

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asked 2026-05-18T11:58:22.7366667+00:00
Rodney Allen 0 Reputation points
answered 2026-05-18T12:31:59.09+00:00
EmilyS726 238.9K Reputation points Independent Advisor
2 answers

How can I access Teams if I can't log into Outlook or Microsoft?

I have had Microsoft for many years - at work and home. I always used Outlook for my email. For some reason, Outlook suddenly disappeared. I have tried to re-sign with it but I keep running into issues. Please tell me how I can access Teams. I am…

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asked 2026-05-14T14:38:26.17+00:00
Sandra Heirwegh 0 Reputation points
commented 2026-05-15T22:22:50.9066667+00:00
Jay Tr 12,710 Reputation points Microsoft External Staff Moderator
2 answers

I am unable to access MS Teams - error

I receive the following error when I try to access teams. There are no permissions set to block this. Please advise.

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asked 2026-05-11T20:48:01.4066667+00:00
Mattison Zinner 0 Reputation points
commented 2026-05-14T22:57:29.9733333+00:00
Ruby-N 12,070 Reputation points Microsoft External Staff Moderator
1 answer

No puedo acceder a mi Authenticator

Hola buenas tardes, cambié de equipo de celular y no puedo acceder a mis archivos porque en mi Authenthicator no me aparecen notificaciones

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asked 2026-05-13T20:08:30.5966667+00:00
Cassandra Romero Rivalcoba 0 Reputation points
edited an answer 2026-05-13T21:14:11.03+00:00
Lia V 6,550 Reputation points Microsoft External Staff Moderator
3 answers

New Guest User Cannot Reset Password

We invited a guest user.  He accepted the invite and it takes him to https://myapplications.microsoft.com/ with no apps listed.  No Teams app.  When he attempts to add an account to his desktop Teams it prompts for a password.  His own domain P/W does…

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asked 2026-05-08T20:06:14.1133333+00:00
Peter Ivers 0 Reputation points
commented 2026-05-12T15:15:34.5033333+00:00
Alexis-NG 16,520 Reputation points Microsoft External Staff Moderator