2,401 questions with Microsoft Advertising-related tags

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1 answer

Does changing the the UET tag reset an audience?

Hi there, for historical reasons we have multiple UET tags on our website. We now want to adjust the setup to use a single tag that will gather exactly the same data, but website-wide. With regards to conversion tracking everything is clear, but we…

Microsoft Advertising | Reports | Universal event tracking
asked 2026-06-12T14:10:31.8966667+00:00
Claudia Kosny 0 Reputation points
answered 2026-06-13T00:50:31.59+00:00
MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
1 answer

Bug: 100% of offers in this store are not targeted. Download the report

Hello, I have already read all similar discussions about this issue and, unfortunately, I could not find anything useful besides the standard troubleshooting responses. I imported my products from Google Shopping, where everything is configured correctly…

Microsoft Advertising | Microsoft Merchant Center | Feed management
asked 2026-06-11T19:22:19.47+00:00
Sergio Sm 0 Reputation points
answered 2026-06-11T22:34:23.7633333+00:00
MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
1 answer

Change legal business name in suspended ads account

I have had my Microsoft Advertising Account suspended and need to change the business legal name - I hadn't realised I needed to set up as an individual entity rather than a business - I'm lodging my appeal but there's no option to change business legal…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-06-07T09:07:06.4366667+00:00
Rick Hodges 0 Reputation points
answered 2026-06-11T07:16:03.9133333+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

My accont was blocked

I tried to open account and got ban.Give me more info.

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-06-07T07:59:47.9166667+00:00
Алексей Злобин 0 Reputation points
answered 2026-06-11T07:11:26.3733333+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

Uploading a customer list in the Ad Editor - how do I get the Profile ID?

How do I upload a company list without knowing the company ID? I have over 900 companies I want to add and don't want to search for each company ID.

Microsoft Advertising | Bulk edits | Bulk edits in the user interface
asked 2026-06-09T21:19:16.38+00:00
Shelby Preston 0 Reputation points
answered 2026-06-10T20:08:26.19+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
2 answers

Not able to see values / data where AdDistribution CrossNetwork

UI and API Response dont match , the AD Distribution does not show CrossNetwork when we try to pull the data via API m UI we see those values HOwever it shows only these two distribution =Search and Audience Thank you , Amruta

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

531 questions
asked 2026-06-01T13:52:25.9466667+00:00
Amruta T 0 Reputation points
answered 2026-06-04T11:27:11.0866667+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

Trying to import only specific ads from Google

Hello all, hoping someone can help as the AI chatbot wasn't able to answer my question. After a test, I found that some adverts work well on Google but don't work well on Microsoft Advertising for some reason. I am trying to import only specific adverts…

Microsoft Advertising | Bulk edits | Use Google imports
asked 2026-06-04T09:44:39.14+00:00
Robert Palmer 0 Reputation points
answered 2026-06-04T11:23:53.1+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
2 answers

I need to find a Microsoft Advertising Account Manager that can assist us setup Microsoft Advertising as a supplier

We would like to request your help in setting up Microsoft Online Inc as a supplier.  We need to get this set up urgently, so so any guidance you can share would be greatly appreciated.

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-05-29T10:00:28.1833333+00:00
Joslin, Lizanne 0 Reputation points
answered 2026-06-01T10:52:49+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

Ads not showing for our brand keywords while only one competitor's ads appear consistently

Hi Microsoft Advertising Support Team, I'm experiencing an issue where our ads are not showing for our brand and product keywords, while only a few od competitors's, even only one competitor's, ads are consistently displayed. I'd appreciate your help in…

Microsoft Advertising | Ad performance | Performance improvement
asked 2026-06-01T07:26:31.9066667+00:00
Rae Rae 0 Reputation points
answered 2026-06-01T07:26:46.7+00:00

AI answer

3 answers

Newly created Microsoft Advertising account suspended within hours of AIV and a Google Ads import — appeal upheld, requesting human review

Hello Microsoft Advertising team, I am writing to request a human review of my Microsoft Advertising manager account suspension. I am based in Japan and this is my first time using Microsoft Advertising. Account information Manager Account ID:…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-05-28T02:09:05.6533333+00:00
KRMR 0 Reputation points
answered 2026-06-01T07:23:21.8366667+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
2 answers

Im the owner of Iron Creek Financial Services in Boise Idaho (need to obtain ownership and change the address)

I'm trying to change the address for my company (Iron Creek Financial Services). Looks like I need to become the owner in your process. Every time it needs to send me a link or a number when i go to press (Send code) it is blacked out and wont let me…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-05-27T20:12:39.07+00:00
Dallas Fagen 5 Reputation points
answered 2026-05-27T20:21:20.0266667+00:00
Dallas Fagen 5 Reputation points
3 answers

Regarding optimization levers for Microsoft PMax

お世話になっております。 MicrosoftのPMAXにおいて、クエリや配信面が見れない仕様かと認識しておりますが、実績が変化した時にどこを見て要因を推測しに行けばよいかご教示いただきたいです。 調整レバーにどのようなものがあるのか併せてご教示いただけますと幸いです。

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

415 questions
asked 2026-05-25T10:00:32.2433333+00:00
田原 優和 0 Reputation points
answered 2026-05-27T07:26:48.9433333+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
2 answers

MicrosoftClarity Shopify App

When attempting to connect the Microsoft clarity shopify app it sends the approval link to an old project ID (i0xjv1lniz) how do i get it to send to the correct/current project ID (smba9yw4bb)

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

415 questions
asked 2026-05-27T04:32:10.7233333+00:00
Mark Lennox 0 Reputation points
answered 2026-05-27T07:07:11.9766667+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

ask about microsoft ads

hello everyone i want ask about microsoft ads (Link removed by Moderator. Do not recreate.) when i try to connected and lunch the ads its ask me for many verification i send all the document but its told me w still can't accept it any soluction please ?

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-05-21T19:00:17.56+00:00
nouh bouchmale 0 Reputation points
commented 2026-05-25T14:30:50.89+00:00
nouh bouchmale 0 Reputation points
4 answers

Two debits and credits in my bank account

Hello, I received two debits in my bank account for $218.50 (one for Microsoft*ads and one for msbill.info nv. Then I received two credits in the amount of $217.90. I need help understanding what happened. The difference in each transaction is only .60…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-05-20T14:55:15.4933333+00:00
Kelly Priestley 0 Reputation points
answered 2026-05-24T06:28:54.3166667+00:00
Arvind Singh 0 Reputation points
2 answers

Feedonomics Feed

Products are importing via API ... Products are showing and Campaigns are running ... The problem is the Merchant Center - the store graph shows zero products ...

Microsoft Advertising | Microsoft Merchant Center | Feed management
asked 2026-05-22T16:53:41.0433333+00:00
Steve Rohrer 0 Reputation points
answered 2026-05-22T19:38:30.94+00:00
MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Recording Conflicts

Hello, I would like to globally track my site recordings for anyone who comes in. I am also testing individual products and would like to track those separately. Current setup: I have the clarity code globally set for my whole site I have separate…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

415 questions
asked 2026-05-21T01:10:41.41+00:00
Chris Pedone 20 Reputation points
accepted 2026-05-21T18:43:41.87+00:00
Chris Pedone 20 Reputation points
1 answer

Getting the Service We Pay For?

My question is simple. Why is it so hard for Microsoft to provide the service expected? I have had "pre-auths" on my card blocking funds in my account and not recieved any service from Microsoft ads at all. I have been told it will be 1-2 weeks…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-05-18T11:31:27.2666667+00:00
Graham Davies 0 Reputation points
answered 2026-05-18T11:31:59.59+00:00

AI answer

2 answers

How to open a Microsoft Advertising support ticket for API issues?

Hi everyone, I recently received the following advice regarding my issue with GetCampaignsByAccountId: Given the valid request and the confirmed presence of an Audience campaign in Bulk, the next step is to open a Microsoft Advertising support ticket,…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

531 questions
asked 2026-05-15T00:53:42.13+00:00
Daisuke Mita 0 Reputation points
answered 2026-05-15T19:46:59.07+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Advertising Verification - Addresses Don't Match

Hi, I apologize in advance because I know similar topics have been discussed before, but I’m dealing with a very specific situation that I haven’t been able to find an answer for. I have a somewhat confusing issue I need resolved in order to gain access…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-05-12T15:50:03.34+00:00
Sarah Horton 20 Reputation points
accepted 2026-05-15T13:35:01.2733333+00:00
Sarah Horton 20 Reputation points