1,300 questions
5 answers
My surface motherboard failed -- how do I get help from Microsoft
My Surface Motherboard failed less than a year into ownership. Best Buy and the Microsoft approved local repair shop both confirmed its failure. I cannot go online with it because it has failed. When I try to call Microsoft, I am in AI hell with no…
Surface | Surface Laptop | Performance and maintenance
asked 2026-06-11T14:15:55.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 86%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Curt Bechler
0
Reputation points
answered 2026-06-12T23:48:13.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
2 answers
Overheating and fast draining battery
I have a Surface Pro 9 (13”, purchased December 2023) that has recently started overheating and draining the battery much faster than normal. Symptoms: • The device gets noticeably hot, even during light tasks like web browsing or document…
Surface | Surface Pro | Power and battery
2,474 questions
asked 2026-06-12T22:03:18.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 60%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
ABDULAZIZ ALBAHRI
0
Reputation points
answered 2026-06-12T23:36:11.76+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
3 answers
BitLocker recovery key procedure does not work
I am unable to successfully restore my surface pro by using the bitlocker recovery key procedure. I have been unable to find a successful solution on the surface.com/assist web site. Can I speak with a Microsoft technician or can I send my Surface into…
Surface | Surface Pro | Performance and maintenance
2,326 questions
asked 2026-06-11T16:28:42.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 27%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
collis holloway
0
Reputation points
edited an answer 2026-06-12T18:27:28.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 64%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Greg F
20
Reputation points Microsoft Employee
8 answers
Troubleshoot camera
The camera on my laptop is not working it says that it's either blocked or there's a button on the keyboard to push to make the camera work again but I don't know how to do that so I need help getting my camera working
Surface | Surface Laptop | Sound and camera
264 questions
asked 2026-03-01T09:03:17.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
White, Joanna
165
Reputation points
answered 2026-06-12T12:44:38.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 22%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hang Vitia
0
Reputation points
2 answers
Surface Dock 1 Firmware Not Updating
Update is being performed on a Surface Laptop 3, running Windows 11 25H2 build 26200.8457 I have followed all steps in the Surface Dock 1 firmware update guide. After I get a code 2007 for update complete, Component10 shows as updated to the offered…
Surface | Accessories | Surface Dock
380 questions
asked 2026-06-09T16:33:41.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 22%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Sam Coleman
0
Reputation points
answered 2026-06-12T09:28:53.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
16,945
Reputation points Microsoft External Staff
Moderator
2 answers
Keys wearing out - Surface laptop within a service plan period
I have a 4 year extended service plan for my Surface Laptop and it's within the coverage period. The keys are starting to wear out through cosmetic surface damage. I need to have the keys replaced. The online help sends me in circles asking me to contact…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 82%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
3 answers
Dangerous bulging battery.
I have a Microsoft Surface Pro with a bulging battery. This may be dangerous and potentially toxic. How will Microsoft aid in disposing of it.
Surface | Surface Pro | Safety and security
730 questions
asked 2026-06-06T15:56:38.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 18%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Richmond Shreve
0
Reputation points
edited an answer 2026-06-12T06:23:39.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
21,550
Reputation points Microsoft External Staff
Moderator
1 answer
how to fix bitlocker on surface pro
my surface pro is requesting bitlocker and i dont have the recovery key
Surface | Surface Pro | Safety and security
730 questions
asked 2026-06-12T02:31:00.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 20%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAY%3C/text%3E%3C/svg%3E)
Artez Young
0
Reputation points
answered 2026-06-12T02:31:23.1066667+00:00
AI answer
2 answers
One of the answers was accepted by the question author.
Access issues to laptop web camera
I cannot gain access to my laptop`s web camera. The screen is black no web camera image. I have an android device connected to my laptop and the android camera is activated. The key board web camera works although the face web camera does not work.
Surface | Surface Laptop | Sound and camera
264 questions
asked 2026-06-12T00:54:13.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 6%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Aaron Timbers
20
Reputation points
accepted 2026-06-12T01:05:41.8866667+00:00
Aaron Timbers
20
Reputation points
2 answers
The camera on my Surface Pro 9 just stopped working
Up until yesterday my camera worked fine, then it just stopped working. I tried everything to get it back on with no success.
Surface | Surface Pro | Sound and camera
703 questions
asked 2026-06-11T19:42:14.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 56.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
Barbara Jones
0
Reputation points
answered 2026-06-12T00:37:13.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
11,855
Reputation points Microsoft External Staff
Moderator
1 answer
Bottom right taskbar not showing only in tablet mode - Windows 11
It only happens in tablet mode. Everything at the bottom right of the taskbar disappears. I uploaded a picture. It works if I turn the table mode on and off, but then it disappear later on. Funny enough, when I use the sniping tool it appears again and…
Surface | Surface Pro | Display and screen
3,584 questions
asked 2026-05-23T09:47:23.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 5%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
William
5
Reputation points
commented 2026-06-11T20:46:11.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 48%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Samuel Rhoades
0
Reputation points
1 answer
Microsoft support does not exist--how do I find help
Every time I try to get help, I am placed in AI hell!!! There are no living agents working for Microsoft. My motherboard failed. The local Microsoft Support Center said they cannot send it in for me. I try to get support and AI never provides a means…
Surface | Surface Laptop | Performance and maintenance
1,300 questions
asked 2026-06-11T14:26:56.2566667+00:00
Curt Bechler
0
Reputation points
commented 2026-06-11T18:58:21.52+00:00
Curt Bechler
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Surface Laptop Touch Screen Not Working
As the title says, my touch screen has stopped working. I went through all the basic steps, reinstalled drivers, booted to BIOS and found it also not working there, took all the steps listed online and finally sent it to Microsoft for a warranty repair.…
Surface | Surface Laptop | Display and screen
1,212 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 74%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
1 answer
Cpu Surface book 3 limitado en bateria a 0.40ghz
Tengo la surface book 3, 15" i7-1065G7 1.30ghz 32gb ram nvidia quatro rtx 3000 with Max-Q Designs, windows 11 Pro instalado desde 0, el problema es que cuando está desconectada de la corriente el procesador baja a 0.40ghz y es demasiado lenta, ya…
Surface | Surface Book | Performance and maintenance
407 questions
asked 2026-06-02T17:20:11.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 22%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Luis Fernández
0
Reputation points
commented 2026-06-11T00:18:31.97+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
2 answers
Microsoft Sculpt Ergonomic Mouse cannot be connected without its original USB dongle.
Kindly be informed that the dongle is broken and i don't want to lose using this mouse please, appreciate your kind support .
Surface | Accessories | Surface mice and keyboards
676 questions
asked 2026-06-10T15:19:08.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 93%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
Khaled Essawy
0
Reputation points
answered 2026-06-11T00:04:30.85+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
2 answers
charger very, very hot
After I charge my Laptop 7, the charger (brick) is very, very hot. I cannot hold it after a second or two. This and my laptop 7 is still under warranty.
Surface | Surface Laptop | Power and battery
993 questions
asked 2026-06-10T16:48:45.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 35%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Barry Weisberg
0
Reputation points
edited an answer 2026-06-11T00:00:12.99+00:00
S.Sengupta
30,891
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Miracast on the new 5.6.135 Teams agent update does not work as intended
With the re-appearance of Miracast back to Surface Hubs, it is currently not working as intended. With Surface Hub 2S Miracast has been enabled with the option to ask for PIN every time. The hub also displays the Miracast option (Windows + K) on the…
Surface | Other
1,417 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 48%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
keyboard not working
My Surface laptop keyboard not working (It looks this begins after downloading some apps.) The Esc button works sometimes.
Surface | Surface Laptop | Performance and maintenance
1,300 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 56.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Do VMs work on Surface devices?
I tried to install both VirtualBox and VMWare onto my Surface Laptop 7, both of which failed during the setup wizard. VirtualBox showed several error windows showing some kind of driver or component was not installed or couldn't be found on my OS,…
Surface | Surface Laptop | Install and update
880 questions
asked 2026-05-04T00:39:38.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 12%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Aslan Ahmed
30
Reputation points
edited a comment 2026-06-10T06:50:11.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
10
Reputation points
1 answer
Unable to cast a computer screen to a Surface Hub 2s
Since I upgraded the Surface Hub 2S to Windows 11, I can no longer cast a computer screen to the Surface Hub 2S. I have tried using a USB-C cable and HDMI. The computer recognises a screen correctly, but I cannot display it on the Surface. I have also…
Surface | Other
1,417 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 81%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)